The most recent twenty customer comments from the transactional survey can be viewed in a scrolling format on any device, such as a team lead's PC or on a large monitor near the Service Desk.

To access the live feedback slider, use this URL:

https://app.cio-pulse.com/feedback?cpc={your Client Portal Code}

You can use any of the following parameters, prefixing each parameter name with a &:

• rgid Optional. Display feedback for the Team or Department with this Support Group Code. When omitted, the slider will display all feedback.
• combine Optional.  When y, displays feedback received for the Department and the Teams that belong to that Department. When n, displays feedback received for the Department. This parameter is ignored when the Support Group Code specifies a Team rather than a Department. Defaults to n.  You can learn more about how the combine parameter works, in this article.
• sgid1 Optional. Display feedback for this Customer Segment 1.
• sgid2 Optional. Display feedback for this Customer Segment 2.
• min Optional. Display only feedback where the customer gave an overall satisfaction score greater than or equal to this number, 1 to 10.
• max Optional. Display only feedback where the customer gave an overall satisfaction score less than or equal to this number, 1 to 10.
• display Optional. Any combination of eight 1s and 0s. There are eight fields displayed under the customer's verbatim feedback: Overall Score, Ticket ID, Survey Submitted Date, Customer Segment 1, Customer Segment 2, Customer ID, Support Group and Agent ID. To hide any of these fields, replace the corresponding 1 with a 0, e.g. display=11110111 will hide Customer Segment 2.
• colour When this is set to category the background colour of the each slide represents the customer's overall satisfaction score (reds/oranges for 6 or less, blues for 7 or 8, and greens for 9 or 10). When set to random the background colour of each slide will be random.  Defaults to category.
• contrast When included in the URL (it requires no parameter value), the ticket information displayed under the customer's verbatim feedback will be displayed in a shade of white (rather than orange), making the text easier to read from a distance.