The most recent twenty CCS feedback submissions can be viewed in a scrolling format on any device, such as a team lead's PC or on a large monitor near the Service Desk.

To access the CCS feedback slider, use this URL:

https://app.cio-pulse.com/ccs/feedback?cpc={your Client Portal Code}

You can use any of the following parameters, prefixing each parameter name with a &:

• rgid Optional. Display feedback for the Team or Department with this Support Group Code. When omitted, the slider will display all feedback.
• combine Optional.  When y, displays feedback received for the Department and the Teams that belong to that Department. When n, displays feedback received for the Department. This parameter is ignored when the Support Group Code specifies a Team rather than a Department. Defaults to n. You can learn more about how the combine parameter works, in this article.
• ccstypes Optional. Any combination of three 1s and 0s, enabling you to choose what sort of feedback to display, e.g. 100 for Compliments only; 010 for Complaints only; 011 for Complaints and Suggestions. Defaults to 111.
• ccsdisplay Optional. Any combination of six 1s and 0s. There are six fields displayed under the customer's verbatim feedback: Feedback Type, Reference Number (generated automatically by CIOPulse), Submitted Date, Contact Preference, and Contact Details (if provided). To hide any of these fields, replace the corresponding 1 with a 0, e.g. 101100 will hide the Reference Number, Contact Preference and Contact Details. Defaults to 111111.
• contrast When included in the URL (it requires no parameter value), the ticket information displayed under the customer's verbatim feedback will be displayed in a shade of white (rather than orange), making the text easier to read from a distance.