CIOPulse Knowledge Base

1.3 CCS dashboard

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CIOPulse provides you with a dashboard for exploring your customers' complaints, compliments and suggestions.

How to access the dashboard

To access a dashboard, use this URL:

https://app.cio-pulse.com/dashboard?cpc={your Client Portal Code}

Use these parameters, prefixing each parameter name with a &:

  • dashid Mandatory. Specify the dashboard code of the dashboard you wish to view. Refer the table below.
  • rgid Optional. Specify the Support Group Code of a Team or Department to just show data for that Support Group in the dashboard. This parameter is only allowed for dashboards that have Department and Team filters. See this article to learn how to securely share dashboards with Support Leads.
  • grid Optional. When y, displays grid lines between charts and tables shown on the dashboard. When n, no gridlines are shown. Defaults to y.

The dashboard for compliments, complaints & suggestions

The available dashboards or compliments, complaints & suggestions is shown in the table below.

Tp view the dashboard, use the dashid parameter with the Dashboard Code shown.

Dashboard Code Description
CCS
Compliments, Complaints and Suggestions. View, search, sort and filter all CCS feedback.

The dashboards available for other 'listening posts' are described here:

Interacting with the dashboard

This article explains how to navigate and interact with the dashboard. The same article explains how to share dashboards with Support Leads so that the dashboards only show data for their Support Group.

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