1. Transactional Surveys - Implementation Steps
13 Articles
- 1.1 Implementation Steps Overview
- 1.2 Configure your customer support software
- 1.3 Setup your instance preferences
- 1.4 Setup your Contacts
- 1.5 Setup your Support Groups
- 1.6 Setup your Customer Segments
- 1.7 Uploading Contacts, Support Groups and Segments
- 1.8 Decide on your survey design
- 1.9 Familiarise yourself with how to access information
- 1.10 Test your setup
2. Transactional Surveys - Accessing Information
13 Articles
- 2.1 Net Promoter Score (NPS) gauge
- 2.2 Service recovery alerts & service recovery
- 2.3 Weekly Promoters report
- 2.4 Live customer feedback slider
- 2.5 Survey responses report
- 2.6 Support Group league table
- 2.7 Customer Segment league table
- 2.8 Customer satisfaction report
- 2.9 Dashboards for transactional surveys
- 2.10 Using the 'combine' parameter