1. Transactional Surveys - Implementation Steps
13 Articles
- 1.1 Implementation Steps Overview
- 1.2 Configure your customer support software
- 1.3 Setup your instance preferences
- 1.4 Setup your Contacts
- 1.5 Setup your Support Groups
- 1.6 Setup your Customer Segments
- 1.7 Uploading Contacts, Support Groups and Segments
- 1.8 Decide on your survey design
- 1.9 Familiarise yourself with how to access information
- 1.10 Test your setup
- 1.11 Share information URLs with your colleagues
- 1.12 Communicate/train customers and support staff
- 1.13 Collecting feedback manually