A league table showing your Support Groups ranked by Net Promoter Score can be viewed on any device, such as a team lead's PC, or on a big monitor on public display.

To access the Support Group League table, use this URL:

https://app.cio-pulse.com/support-group-league-table?cpc={your Client Portal Code}

You can use any of the following parameters, prefixing each parameter name with a &.

These parameters determine what Support Groups are listed in the table:

• combine Optional. To view Departments on the League Table, use &combine=y. To view all Support Groups on the League Table, use &combine=n or omit the parameter.
• rgid Optional. To see just the Teams for one Department, use &rgid=rrrrr where rrrrr is the Support Group Code of the Department. To use this parameter, use &combine=n or omit the &combine parameter.

This parameter controls the appearance of the League Table:

• responses Optional. Display only Teams or Departments that have had more than this number of survey responses. Used to filter out Teams or Departments whose Net Promoter Scores would have a high error margin due to the low number of responses, e.g. responses=50 would display only Support Groups that had more than 50 surveys.

These parameters define the period of time the Net Promoter Score is for:

• 30d Optional. This parameter requires no value. Shows the NPS based on surveys received in the last 30 days.
• eom Optional. This parameter requires no value. Displays the NPS based on all surveys received in the previous calendar month.
• period Optional. Displays the NPS for the specified month, e.g. period=2019-11.  Cannot be the current month.
• fromperiod and toperiod Optional. Used to display the NPS based on all surveys received in this period range, e.g. fromperiod=2019-01&toperiod=2019-06. The range cannot included the current month.